zendesk

Zendesk MCP server — provides read/create/update access to Zendesk tickets, organisations, users, and macros. Set ZENDESK_SUBDOMAIN (e.g. 'rba-support'), ZENDESK_EMAIL, and ZENDESK_API_TOKEN in your environment before use. Key tools: get_ticket, search_tickets, update_ticket, create_ticket, list_ticket_comments.

This is a stdio MCP server. Install it by adding it to the mcpServers block of your .mcp.json or plugin manifest — see Technical details below for the full configuration and a copyable JSON snippet.

Installable Ships in support-triage — or copy the raw MCP config below.

Open Claude.ai

Paste into Claude Code, Claude.ai, the desktop app, or the browser extension — ⌘/Ctrl+V.

ExperimentalNo security review

Technical details

Source

support-triage

Author

Dakota Smith

Maturity

experimental

Security review

No security review

Owners

delivery
engineering

Transport

stdio

Command

npx -y zendesk-mcp@latest

Environment

ZENDESK_SUBDOMAIN=${ZENDESK_SUBDOMAIN}
ZENDESK_EMAIL=${ZENDESK_EMAIL}
ZENDESK_API_TOKEN=${ZENDESK_API_TOKEN}

File

plugins/support-triage/.mcp.json

Copy this into your mcpServers block:

{
  "mcpServers": {
    "zendesk": {
      "type": "stdio",
      "command": "npx",
      "args": [
        "-y",
        "zendesk-mcp@latest"
      ],
      "env": {
        "ZENDESK_SUBDOMAIN": "${ZENDESK_SUBDOMAIN}",
        "ZENDESK_EMAIL": "${ZENDESK_EMAIL}",
        "ZENDESK_API_TOKEN": "${ZENDESK_API_TOKEN}"
      }
    }
  }
}

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