---
name: corporate-services-playbook
description: "What Corporate Services (HR / Ops / Finance) reaches for in RBA Skills to produce on-brand internal communications, policies, and operational documents."
disciplines:
  - delivery
tags:
  - playbook
  - role-guide
  - corporate-services
author:
  name: Kassie Gibbons
  url: https://rba.com
---

# Corporate Services Playbook

Corporate Services covers HR, operations, finance, and internal functions. Your RBA Skills use focuses on internal communications, onboarding materials, policies, and operational documents — held to the same brand and voice standards as anything client-facing.

## Internal Documents & Onboarding

| Reach for | Why |
|---|---|
| **onboarding-generator** (`generate-project-onboarding`, `role-ramp-path`, `stack-ramp-guide`, `skills-audit`) | Onboarding paths and ramp guides for new hires and team moves. |
| **documentation-generator** → `runbook-generator` / `onboarding-guide` | Operational runbooks and process documentation. |

## Writing & Voice

| Reach for | Why |
|---|---|
| `rba-brand-voice` skill | The same voice standards apply internally as externally — direct, warm, active voice, no jargon. |
| `rba-brand-voice-system-prompt` resource | Drop-in prompt for ChatGPT/Perplexity when configuring a non-Claude assistant. |

## Corporate Services Tips

- **Job postings:** Use "at least X years of experience," not ranges. List specific skills, not "digital native." "Culture add," not "culture fit."
- **Internal announcements:** Same voice rules as external — direct, warm, no jargon, active voice.
- **Policy documents:** Sentence case for headings. Oxford comma. No hedging language.